What is consignment?
Consignment is your opportunity to make money on clothing, shoes, handbags and accessories that you no longer desire. Simply bring (or send) your designer pieces to us, and we will do the rest. (see consignment conditions)
How do you price the items?
Pricing is decided in consultation with you, based on many factors –
* The original purchase price?
* How current the piece may be?
* Condition?
* Demand?
What labels do you represent?
We currently stock and consign – Hermes, Louis Vuitton, Chanel, Prada, Miu Miu, Chloe, Marc Jacobs, Dior, Jimmy Choo, Lanvin, Zac Posen, Balenciaga, Jil Sander, Rick Owens, Ann Demeulemeester, Dries Van Noten, Gucci, Marni, Y.S.L., Missoni, Paul Smith, Yohji Yamamoto, Comme des Garcons, Burberry, Armani, Fendi, Bottega Veneta, Issey Miyake, Akira, Collette Dinnigan.
Please feel free to contact us regarding other labels you may have that would be of interest.
What quality level do you accept?
All pieces must be in perfect condition, with no visible signs of wear, stains, damage etc. Clothing must be freshly laundered or drycleaned & presented on hangers or neatly folded. We also offer cleaning and restoration services for a fee.
What is your sales percentage?
We offer a 50/50 split on general items up to a selling value of $1000.00. However, on more expensive items, or on recently purchased items we are happy to discuss individual pricing arrangements upon request. This will depend or the specific piece, as well as it’s demand.
Do I need to make an appointment?
It is always advisable to call or e-mail prior to bringing any items in for possible consignment with us. That way we can discuss what you have and when would be a convenient time for you to come/send them in. If you wish for your items to be appraised while you wait, then it is essential that you make an appointment time first.
What are your consignment fees?
We do not charge any fees to consign your pieces with us, unless it is deemed necessary to clean, repair or restore an item/s. You will then be charged the fees necessary to bring the item up to a saleable standard.
How can I be assured that the item I am buying from you is authentic?
This is the biggest question for all shoppers of recycled designer items – and the most important. We stand by all our pieces with a money back guarantee. Of course we ask for all receipts and authenticity cards when items are consigned, where possible. We also have over 20 years experience in the fashion industry, particularly in the field of recycled designer products, where our product knowledge is extremely extensive. The best indication for you as a shopper is knowing we have been here for over 13 years, with one of the best reputations in the industry for the quality of our product.
Do you Layby?
Yes. We have a four week layby available on any product, with an initial 40% deposit.
Do you swap?
No, but we are happy to keep a running balance of any credit owing to you for use as a purchase in store.
What happens if my items are damaged or stolen whilst on consignment?
During the agreed consignment period, we take full responsibility for your items.
What happens at the end of the consignment period?
Our initial consignment period is for three months. After this time we ask you to contact us to discuss reducing any unsold items, or returning them to you.
What happens if I forget to contact you after three months?
We treat our clients the way we would like to be treated!! We never dispose of your unsold items unless all forms of communication with you have been exhausted. Please remember that it is your responsibility to contact us with any change of details you may have.
Do you take on a seasonal basis?
Yes. February – June for Autumn/Winter and August – December for Spring/Summer.
What age group do you cater to?
We would cater to a very wide age group, as fashion savvy shoppers are really not age defined. Roughly we would say 18 -60 years.
What is your size range?
We are defined by sizes more by our clients rather than any other factor. We carry womens sizes from 6 to 16, and mens sizes from 36 to 44. Please remember that we re-sell designer labels so we are limited in sizing by what these brands manufacture.
Do you cater to both men and women?
Yes. We carry clothing shoes and accessories for both men and women.
Do you sell vintage?
We are a contemporary recycled store, carrying items from 10 years to the present. We do not specialise in vintage. If you have items that you are unsure about, please contact us for advise.
Can I donate my payments to a charity of my choice?
Yes. If you require your payments to be donated to a charity of your choice, we are happy to assist you with this also. You will be provided with the regular paperwork to accompany your sales results, along with receipts to show where your payments have been made on your behalf.